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Our Purpose

&

Business

Principles

Making Dreams Possible

One Person at a Time

Staff Link Solutions

Staff Link Solutions

Dear Colleague,

Nearly 5 years ago, Staff Link Solutions Executives began with a clear vision and a commitment to delivering exceptional staffing services that meet the unique needs of our clients. Much like that early guidebook, our journey has been shaped by purpose and principles that define how we do business.

As we reflect on our growth and the impact we’ve made, we’ve come to realize that purpose-driven businesses not only create lasting results but also have a deeper, more meaningful influence on the people we serve.

This year, we’ve solidified our mission with a simple yet powerful statement: “Making Dreams Possible – One Person at a Time.” This motto encapsulates who we are and what we stand for—empowering individuals and businesses by providing the right talent to turn aspirations into reality.

It’s a story we’re proud to share and one that drives everything we do, from the clients we serve to the communities we impact. Together, let’s continue to make dreams possible, one person at a time. to weave together what we value and integrate those values into how we deliver results for the clients, colleagues and communities we serve.

Our Purpose signifies for the first time a single, unifying message for Staff Link Solutions. It tells the story of who we are and the unique business impact we make. And it’s a story that we can proudly share with the world.

Sahar G

Chairman and Chief Executive Officer

1

Our purpose

The impact we aspire to have

2

Our mission

The ambition we hold ourselves to

3

Our values

The mindsets that unite us all

4

Our business principles

The principles that guide how we work

5

Our promises

Our value proposition to our employees,
customers, communities and shareholders

Jakarta

OUR PURPOSE

1

Our Purpose

Make Dreams Possible

One Person at a Time

 

 

Our Purpose

Make Dreams Possible

One Person at a Time

We Make Impact at Scale.

At Staff Link Solutions, we think bigger, build stronger connections, and unlock new possibilities for individuals and businesses bringing dreams within reach for those we serve. Through our commitment to equity, inclusivity, and professional growth, we expand access to meaningful employment and economic empowerment.

By bridging talent with opportunity, we help businesses thrive and individuals achieve their dreams—one person at a time. Together, we shape a future where excellence, innovation, and impact drive lasting success.

OUR PURPOSE

OUR PURPOSE

Our Purpose

Make Dreams Possible

One Person at a Time    

We are global.

At Staff Link Solutions, we bridge talent with opportunity across industries, individuals, and the broader global community. Whether in local neighborhoods or international markets, we empower individuals and businesses to thrive. By nurturing growth and unlocking potential, we help shape a future where everyone has access to meaningful opportunities and the support they need to succeed.

OUR PURPOSE

OUR PURPOSE

Our Purpose

Make Dreams Possible

  One Person at a Time

 

 

We are relentless.

For nearly five years, we’ve been in constant motion—driven by a vision of progress and long-term impact. We don’t just fill roles; we build futures. With foresight, dedication, and an unwavering commitment to excellence, we strive to elevate the workforce and create lasting change. Our work is never finished because every success story inspires us to do more.

OUR PURPOSE

OUR PURPOSE

Our Mission

2

OUR MISSION

We aim to be the most trusted and respected staffing solutions provider, seamlessly linking exceptional talent with businesses and individuals worldwide. Through integrity, innovation, and excellence, we empower people and organizations to thrive, shaping a future where opportunity knows no limits. Through our work, we illuminate paths, remove barriers, and empower dreams, shaping a future where opportunity flows boundlessly, and every connection sparks new possibilities.

Our Values

3

OUR VALUES

Responsibility 
Unity 
Mindfulness
Impact

Responsibility

We take ownership of our work, putting our clients, employees, and communities first. Our commitment to delivering world-class staffing solutions to reach people, businesses and communities everywhere drives us to act with integrity and accountability.

Unity

We foster a culture of teamwork, trust, and respect. We take pride in what we do and care deeply about our customers, communities and each other. We create an inclusive and supportive environment where everyone can thrive and bring their full selves to work.

Mindfulness

We approach every challenge with thoughtfulness, humility, and a willingness to learn. We’re distinguished by our capacity to imagine and build. By continuously improving, we empower individuals and businesses to reach their full potential.

Impact

We set high standards, hold ourselves accountable, commit to strong performance and strive for excellence in everything we do. With determination and a long-term vision, we create meaningful impact—one person at a time. Our quality and rigor at scale are unmatched. We attract world-class talent and create an environment where they can thrive. 

OUR VALUES

OUR VALUES

Our Business Principles

4

OUR BUSINESS PRINCIPLES

 

At Staff Link Solutions, our principles define who we are, how we grow and ley to our success. They shape the way we serve our clients, empower our employees, and contribute to the communities we touch. We are more than a staffing provider—we are a trusted bridge between talent and opportunity, creating meaningful impact that lasts.

We do not claim perfection. Challenges are inevitable, but when they arise, we renew our commitment to these principles and push forward with even greater resolve.

What we can and will promise is:

  • To be honest and transparent, always acting with integrity and fairness.
  • To do what is right, not just what is easy or convenient.
  • To empower businesses and individuals, creating opportunities that transform lives.
  • To foster a culture of growth, inclusion, and excellence in everything we do.
  • To operate with fierce resolve and resilience

With unwavering dedication, we build a company that our clients, employees, and communities can be proud of—today and for the future.

Candi Borobudur, Middle Java

Exceptional client service

 1.We focus on the customer

2. We are field and client driven; we operate at the local level

3. We provide world-class services; investing in people, businesses, and communities

Operational excellence

 4. We set the highest standards of performance

5. We demand financial rigor and risk discipline; we will always maintain a fortress
balance sheet

6. We strive for the best internal governance and controls

7. We act and think like owners and partners

8. We strive to build and maintain the best, most efficient systems and operations

9. We are disciplined in everything we do

10. We execute with both skill and urgency

A commitment to
integrity, fairness
and responsibility

 11.We will not compromise our integrity

12. We face facts

13. We have fortitude

14. We foster an environment of respect,
inclusiveness, humanity and humility

15. We help strengthen the communities in which we live and work

A great team and winning culture

 16. We hire, train and retain great, diverse employees

17. We build teamwork, loyalty and morale

18. We maintain an open, entrepreneurial meritocracy for all

19. We communicate honestly, clearly and consistently

20. We strive to be good leaders

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

Exceptional

client service

At Staff Link Solutions, we bring a wealth of experience in building and leading successful businesses. Our team has a proven track record of excellence, and we are dedicated to connecting exceptional talent with businesses and individuals, ensuring every placement creates value and drives success.

In times of growth and challenge, we remain steadfast in our mission: to serve, support, and empower. Our commitment goes beyond staffing—we create meaningful opportunities that transform lives and strengthen communities. We don’t just meet expectations; we exceed them, making it easier for businesses and individuals to thrive.

With global reach and local expertise, we help businesses of all sizes, families, and organizations seize new opportunities. Built on a foundation of trust, excellence, and innovation, we are shaping the future of work—one person at a time.

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

  1. We focus on the customer
  • Treat the customer the way you want to be treated and make sure you see everything from the customer’s eyes

  • Read customer complaints — and be the customer’s advocate

  • Exceed expectations by listening to customers and anticipating their needs, making it easy for them to do business with us

  • Earn trust by always focusing on customers’ best interests; high-quality customers will grow along with the company

  • Give customers a good, fair deal — offer high-quality, competitively priced products and services

  • Consider the full range of products and services that will fit customer needs, cross-selling when appropriate

  • Never allow short-term profit considerations to get in the way of doing what’s right for the customer

  • Use our own products — when it comes to understanding the customer, nothing beats being a customer
  1. We are field and client driven; we operate at the local level
  • Use our size as a strength to execute well at the local level

  • Spend time in local markets to understand everything about the customer (and what the competition might be doing for him or her

  • Provide the resources and authority needed for decision-making in the field

  • Innovate, test and learn — we know some ideas will fail, and that’s okay
  1. We build world-class services, investing in people, businesses, and communities
  • Make good, long-term decisions that allow us to do well in the good times and withstand the tough ti Be proud of what we are doing

  • Do right by the customer in all our interactions

  • Ensure our company will stand the test of time

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

Operational
excellence

 As important as strategy is, we have to execute to win.
Execution involves every employee and every contact we
have with customers. The devil is in the details. We must act
quickly on problems; drive results, not just activities; and
ensure detailed follow-up so that we meet our commitments.

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

  1. We set the highest standards of performance
  • Measure performance with a detailed, balanced scorecard

  • Strive for excellence; don’t settle for mediocrity

  • Recognize that teamwork also requires maximum individual effort

  • Compare yourself with the best

  • Stay hungry; competition is everywhere, so you cannot be lulled into a false sense of security —complacency kills
  1. We demand financial rigor and risk discipline; we will always maintain a fortress balance sheet
  • Monitor, track and report the right things the right way — fix ineffective reporting

  • Ensure that accounting is fair, accurate and transparent

  • Create capital flexibility and manage risk dynamically

  • Remember, we do not worry about the stock price or quarterly earnings in the short run; if you continue to build a great company, the stock price will take care of itself

  • Share consistent, comprehensive information with shareholders and each other

  • Make analysis disciplined, real and fact based, focusing on areas for improvement

  • Anticipate problems; be prepared with solutions

  • Be a risk manager; raising red flags is every employee’s responsibility
  1. We strive for the best
    internal governance
    and controls
  • Commit to enterprisewide world-class governance, controls and compliance


  • Cultivate strong relationships with our regulators — be transparent, direct and respectful

  • Build a safety-first culture

  • Ensure that our controls infrastructure is as robust as our business

  • Remember that good compliance is good business
  1. We act and think like owners and partners
  • Work for profitable, sustainable, long-term growth

  • Streamline management and encourage an appropriate disregard for hierarchy

  • Guard the firm’s resources; spend the firm’s money as if it were your own

  • Invest wisely for the future — including on infrastructure and people

  • Recognize that competitive intelligence is competitive advantage

  • Foster a spirit of partnership

  • Ensure compensation is fair and fully transparent to senior management based on a balanced scorecard; any special deals should be minimized and for good reason

  • Respect and learn from your people/team

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

  1. We strive to build and maintain the best, most efficient systems and operations
  • Leverage technology to make operations fast and simple

  • Cut waste relentlessly — and eliminate unnecessary

  • Be an expert and ensure we know our business best
  1. We are disciplined in everything we do
  • Be rigorous and detailed, with continuous follow-up

  • Maintain an intense work ethic to get the job done right

  • Always strive for improvement and have the ability to drive change — Act in a thoughtful, coordinated way — not in haste or in isolation

  • Always fight complacency by analyzing our own actions and our own weaknesses; management should celebrate our successes, but also emphasize the negatives

  • Enforce a good decision-making process and eliminate “waste of time”

  • Do it consistently — like exercising or weeding the garden

  • Conduct regular, well-organized and thorough business reviews of functions and controls
  1. We execute with both skill and urgency
  • Work with energy and focus; take responsibility and deliver on commitments

  • Ensure that every role, every person and every detail count

  • Get a little better every day — continually raise the bar

  • Deliver results; investigate, analyze and improve when problems arise

  • Know the details, commit to follow-ups, and meet deadlines for clients and colleagues

  • Manage change with deliberate speed

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

A commitment to integrity, fairness and responsibility

In business, as in every other arena, ethical behavior does not just happen. It has to be cultivated and repeatedly affirmed throughout the organization. At Staff Link Solutions, acting with integrity is paramount — and it applies to every aspect of our company.

Maintaining the highest standards of integrity involves faithfully meeting our commitments to all our constituents — customers, communities, employees, the Board, shareholders, regulators — and to ourselves.

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

  1. We will not compromise our integrity
  • Do the right thing even when it’s not the easy thing

  • Have zero tolerance for unethical behavior

  • Be accountable, straightforward and honest in all your dealings

  • Abide by the spirit and the letter of the laws and regulations
  1. We face facts
  • Look at the facts in a cold-blooded way; admit and learn from mistakes

  • Acknowledge the negatives

  • Have only one truth for all audiences

  • Keep one set of books

  • Get the right people in the room (and the best answers will be found)
  1. We have fortitude
  • Have a fierce resolve in everything you do

  • Demonstrate determination, resiliency and tenacity

  • Do not let temporary setbacks become permanent excuses

  • Use mistakes and problems as opportunities to get better — not reasons to quit
  1. We foster an environment of respect, inclusiveness, humanity and humility
  • Be open to different management and individual styles; there are many ways to be successful

  • Respect people’s personal lives and show compassion when an employee is struggling

  • Encourage all employees to take care of themselves — their mind, body, spirit and soul — and their friends and family

  • Help each other — whether in serving clients or in navigating careers at the firm

  • Have the humility to recognize that you don’t know everything—and foster an environment of openness, trust and sharing

  • Hire and promote those people who deserve respect (would you let your kids report to them?)

  • Have a deep acknowledgment of those who came before you —who helped pave the way and shape who we are
  1. We help strengthen the communities in which we live and work
  • Leverage our success in order to give back to the communities where we do business

  • Be good, engaged citizens

  • View ourselves as a local small business: Know our customers, create summer jobs and support local organizations

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

A great team and winning culture

Eventually, it all comes down to people. Creating a winning team and self-sustaining culture takes hard work, and there is no substitute for it.

Teams do not win because they have a new stadium or the most attractive uniforms. Some of the best teams do not even have the most talented individual athletes. Teams
succeed because they are disciplined, work well together, execute consistently and have a passion to win.

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

  1. We hire, train and retain great, diverse employees
  • Hire great people and train them well

  • Encourage everyone to contribute to the best of his/her ability

  • Treat everyone with respect — everyone counts

  • Encourage lifelong learning and a deep curiosity

  • Acknowledge and reward high performers — that helps identify and develop leaders

  • Recognize that we gain strength from a diverse workforce — embrace our differences
  1. We build teamwork, loyalty and morale
  • Provide our employees with the truth, opportunities, training, meaningful work
    and a commitment to build a healthy, vibrant company

  • Recognize that teamwork can mean both getting along and having the courage to stand alone and do the right thing

  • Consistently provide honest and direct feedback; encourage people to say what is on their minds

  • Remove obstacles in order to facilitate the team’s success

  • Put loyalty to the institution ahead of your or anyone else’s personal agenda; collaborate and act as if the company’s priorities are your own

  • Serve and support each other
  1. We maintain an open, entrepreneurial meritocracy for all
  • Know your people well; put them in the right jobs and assess them honestly

  • Make people decisions based on meritocracy

  • Deal with people issues; take action with non-performers
  1. We communicate honestly, clearly and consistently
  • Encourage constructive, open debate and consider different approaches

  • Drive to reach decisions and go forward with one agenda

  • Share your passion for learning and knowledge

  • Reinforce important messages clearly

  • Provide constant feedback — tell people when they are doing a good job and,
    more important, when they are not
  1. We strive to be good leaders
  • Remember that leadership is an honor and responsibility

  • Understand that leadership is personal

  • Act quickly on tough issues and have the courage to fight for what you believe in

  • Share your passion to win

  • Support people who are willing to speak up — encourage constructive challenge

  • Be fair, be just, be willing to do the right thing — not the easy thing

  • Challenge the status quo: Fight social, racial and economic inequities

  • Get the incentives right (but that is not enough; people must feel they are valued and their contributions are important)

  • Be a leader in your community

  • Strive for continual improvement — drive change and innovation and never stop learning

  • Help our people take care of themselves — their health and spirit

OUR BUSINESS PRINCIPLES

OUR BUSINESS PRINCIPLES

Our Promises

5

OUR PROMISES

Ethical behavior does not just happen. It has to be cultivated and repeatedly affirmed.

 

 

We power economic growth,

serving our customers, clients and communities 

We uplift communities

around the world, making tangible impact at scale.

OUR PROMISES

OUR PROMISES

We champion opportunity and enterprise
that unlock equity, inclusion and sustainable growth.

We are a great place to work

an unmatched combination of humanity and excellence at scale

OUR PROMISES

OUR PROMISES

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