The new Aged Care Act and strengthened Quality Standards mean more documentation for every provider. Aged care admin support from Staff Link gives you a dedicated, Bali-based team member for the non-clinical back office, so your Australian staff can spend more time with residents and clients.
We understand your world: our directors have run NDIS and aged care support services in Australia for more than 10 years, as business owners and as senior managers.
Please note: Staff Link is not an aged care provider. We supply non-clinical admin staff only.
🗂️ Admin work we can support
- Rostering and scheduling support
- Funding claims and invoicing preparation
- Data entry and document management in your systems
- Intake paperwork and follow-ups
- Family and supplier email and phone call-backs
- HR, recruitment and training records admin
🚫 What must stay in Australia
- All direct care and clinical work
- Anything requiring Australian registration or worker screening
- Decisions that sit with your approved provider responsibilities
🔐 Privacy and compliance stay with you
Your organisation remains responsible for its obligations under the Aged Care Act, the Quality Standards and the Privacy Act. We support your due diligence, set up access with you, and our company computers are password-protected and secured with approved data-privacy software.
“Care stays in Australia – the paperwork can come to Bali.”
❓ Frequently asked questions
Can offshore staff do clinical or direct care work?
No. Direct care and clinical work must stay in Australia. Our team members support non-clinical admin only.
Will this help with the new Aged Care Act?
It can give your team more time for documentation and care. Compliance responsibilities stay with your organisation, and we support your due diligence.
Who employs the admin staff?
Staff Link employs and pays them in Indonesia and handles salary, BPJS, THR and local employment law.
How much does it cost?
From AUD 10 per hour plus an 11% service fee (plus any applicable taxes), month-to-month with no lock-in for standard roles (specialist and senior roles have their own terms and conditions). Staff Link pays your team member and handles all Indonesian salary, BPJS, THR and employment law.